Fake review removal for clinics & medical practices
A clinic's Google rating carries more weight than any ad - and clinics fight reviews with one hand tied: you can't discuss a patient's case publicly, even to correct a lie. Removal through Google's policy process is often the only clean move. It's the one we specialise in.
Why fake reviews hurt clinics twice
Patients choosing a doctor treat reviews as a safety signal, not a convenience - a single "misdiagnosed me" from someone who was never a patient reads like a warning light. And unlike a restaurant, you can't tell your side: confidentiality rules mean any reply that touches treatment details is itself a violation. The review speaks; you stay silent.
The patterns we remove for clinics
Most clinic cases we see fall into these categories:
- Reviews from people with no patient record - often disputes that never involved treatment (billing arguments from a relative, a job applicant, a salesperson turned away)
- Competitor clinics rating each other down in the same specialty and district
- Reviews naming and attacking a specific doctor or nurse personally
- Insurance-dispute anger aimed at the clinic when the insurer denied the claim
- "Refund my consultation or the review stays" - extortion
Discretion is the default
Everything runs through Google's official channels; the reviewer is never notified and no patient data ever leaves your side - our case notes work from what's publicly visible plus what you choose to share. We sign an NDA on request, and we never name clients.
How it works
Send the review link on WhatsApp. Within 24–48 hours you get an honest yes or no on whether it's winnable. The rest lives in the app: your Google profile is checked weekly on the free plan and daily on a paid one, and every review from the last 30 days sits on one screen - that 30-day window is what can be filed.
Opening an account is free. Once you verify the clinic is yours, your first removal is on us - one time, not monthly. After that a single removal credit is AED 249, or a monthly plan covers them: Pro at AED 699 with 3 removals a month, Business at AED 2,199 with 10. We build the case and file it; Google makes the final call, and if it declines, the credit comes straight back to your account.
Frequently asked questions
Don't - a reply that discusses any clinical detail can breach confidentiality rules even when the reviewer lied. Report it instead: false claims from non-patients are usually removable as fake engagement or off-topic content.
Sometimes. If the review targets a practitioner no longer at your clinic, it can qualify as off-topic for your current listing - it depends on how the review is worded. Send it over and we'll assess it honestly.
A review you can't answer shouldn't cost you patients.
Send us the link - confidential, no obligation. The free account scans your profile and shows every review from the last 30 days; we'll tell you within 48 hours whether this one can come down.
Get a confidential assessment