Refund Policy

Once we take on your case, you pay the agreed fee upfront in UAE dirhams and we begin work. The fee covers the assessment, case-building and reporting work our specialists carry out, not a guaranteed outcome, which only Google can decide.

If a review you engaged us for is not removed within the agreed assessment window, you may choose either a full refund of the fee for that review, or a credit of the same amount toward another case. The choice is yours.

Some services close their refund window before removals realistically complete. We don’t. Your window to claim a refund or credit extends beyond the typical removal timeline for your case type, which we’ll confirm in writing before you pay.

• Cases where you asked us to proceed against our advice that it wouldn’t qualify.
• A review that is removed and later reposted by a different account (treated as a new case).
• Situations where inaccurate information you provided caused the case to fail.

Just reply to your case thread or email us. We aim to process refunds within a few business days, back to your original payment method.