Fake review removal for hotels & resorts
Booking platforms only let verified guests review - Google lets anyone. That makes your Google rating both the first number travellers see on Maps and the easiest one to attack. When the attacks violate Google's policies, they can be removed. Quietly, through Google's own process.
The patterns we remove for hotels
Hotel cases cluster into a few recognisable shapes:
- Reviews from people who never stayed - no reservation, no walk-in record, sometimes reviewing from another country
- "Comp my stay or the review goes up" - extortion during or after checkout
- Event and wedding disputes multiplying into review bursts from an entire guest list
- Attacks naming a concierge, housekeeper or manager personally
- Competitor clusters during high season, when half a star decides who fills rooms
- Reviews meant for a different property with a similar name - common across UAE hotel brands
Google is not an OTA - and that cuts both ways
On booking platforms a reviewer must have stayed; on Google they must merely have a Google account. That's why hotels with a 9+ OTA score often carry a suspiciously lower Google rating - the gap is frequently non-guest noise, not service. The upside: non-guest reviews are exactly the category Google's fake-engagement policy exists for, and reservation systems make 'this person never stayed here' unusually easy to evidence.
Discretion, by default
Reputation work in hospitality has to be invisible. Everything runs through Google's official channels - the reviewer is never notified, no public disputes, no fake positives, nothing that could embarrass the brand. NDA on request; we never name clients.
How it works
Send the review links on WhatsApp. Within 24 to 48 hours you get an honest call on each one - winnable or not, including the ones we'd decline. Send them early: reviews up to 4 weeks old have the best odds, and we can file reviews up to 5 years old.
You hear the price before you pay anything. A removal is AED 249 for a review up to 4 weeks old and AED 589 for an older one, up to 5 years; if you have several reviews, bulk removals are discounted and we quote them on WhatsApp. We build the case and file it; Google makes the final call, and if it declines, you get a full refund.
Frequently asked questions
Usually yes - reviews about a different business are off-topic under Google's policy. It's one of the cleanest cases to build, and the mix-up pattern is common among UAE properties sharing brand names.
Usually yes. When one dispute produces a burst of reviews from accounts that never stayed, the coordinated pattern itself is the evidence - the burst timing plus your reservation records typically brings down most of the wave.
Your OTA score says 9.2. Your Google says 4.1. Fix the gap.
Send us your Google profile link on WhatsApp. We'll check every review from the last 30 days and tell you how much of that gap is removable noise - free, confidential, usually within a day.
Get a confidential profile check